Sometimes we don’t ask for help until it’s too late, because it’s too hard, we don’t know who to ask or we think we have it under control.
Sometimes we don’t let anyone know we are concerned about someone else because it’s too invasive, we don’t know if it’s really an issue or we think that someone else must have said something by now.
Sometimes it seems too late.
Concern gives students an option that it is always there, “Help now!” is the highest level of concern and will send urgent emails and SMSs to the right people.
How does it work?
Concern is comprised of 5 web forms.
The seriousness or urgency of the submitted concern escalates from Level 1 to Level 5.
Each Concern level has an email field that you set, to route notifications to the appropriate people.
So for each form you need to decide who should receive all the emails from that form.
From there we suggest you treat this as any other notification form a student about their health and safety.
Concern Levels 1-4:
When a concern is submitted it creates a confirmation number (Concern ID) that is displayed on screen and 2 notification emails are sent:
One to the email the student submitted on the form
One to the email address you have entered for that Concern Level
Not specifying an address will route the email to the contact email of your Concern Account
The Concern ID is generated incase a fake concern is submitted, it allows the student whose email was used respond and let you know that it is not a real concern.
Frequently Asked Questions
APP Data Residency
You’re probably here because you want the skinny version though right? Well here it is:
- All our servers and data are hosted in Sydney, Australia.
- And only in Australia, we have gone to excruciating lengths to ensure compliance with APP
Go to this link: Lost your password?
You can follow each of the steps below
This is not the password to your online banking.
It is way more important than that.
The information that is submitted through Concern is some of the most potentially volatile and dangerous information your school will ever deal with. So yes the password requirement is “Strong”, because we can’t set it any higher.
Password length is the most important thing, make it memorable and easy to type and make it long.